Sleep Inn Urbandale

We requested and paid for a non-smoking room and got a smoke filled room instead (even though the sign on the door said non-smoking)! When we first entered the room, the smoke was so thick we could hardly breathe. When my wife called down to the front desk to request a room change, the response from the hotel clerk (josh) was that the hotel was filled to capacity and the best they could do was offer us "fares" to help eliminate the smoke. Are you kidding! Smoke gets embedded into everything and fares will do nothing to help the situation. So twenty four hours later when we could not stand it any more and were "practically coughing up a lung" from the smoke, I had to escalate the situation to the hotel manager. He finally provided us with an alternate room (which although was much less smoky still had traces of smoke in certain areas of the room. And additionally the drain in the shower tub reeked horribly). ...read more

I enjoyed the night I stayed in this Sleep Inn. We may stay at this hotel again due to its proximity to attractions in Des Moines.

Not very clean, mold in shower, sunflower seeds on floor. Asked for non-smoking, got a smoking, no other choice, they were booked up. All my clothes smelled like smoke after we left, and even slept with windows open (too noisy to really do that, but had to) and air on! Said there was lounge, couldn't find it if there was. ...read more

Conveniently located with family attractions nearby, and with surprisingly quiet and spacious rooms, the Sleep Inn is well maintained, bright and cheery - a pleasant surprise for the business traveler! ...read more

The room was very clean and nice with plenty of room; nice pool and hot tub area; good breakfast.